I have been reflecting on the 13 years I have spent on Bemerton and how things have changed. Some you will no doubt remember how the estate looked and what it was like to live here in 2000 before the TMO was formed and I am sure you will agree that the estate has come a long way since that time. I remember us thousands of pounds on repairing smashed windows across the estate every year, spending many hours of caretaking time removing graffiti and sweeping and mopping block corridors that had no floor coverings at all. Those days are long gone but we are still striving to continuously improve the service we provide and make Bemerton a better place to live.
We have changed how we deliver the grounds maintenance. We now have Jamie working three days a week as our Groundsman, I am sure you will have seen him on his green tractor. It is early days but I have seen improvement in the standard and I am sure that will continue in the coming years. The caretaking staff will assist and support Jamie as required to ensure that the job gets done.
Our multi-skilled team has developed to include the re-servicing of void properties and carrying out repairs and improvements to the communal areas making us less reliant on contractors and more able to react quickly. With a 24 hour concierge and an updated CCTV system we now deal with our out of hours emergencies more efficiently and keep the estate safer.
Building a strong sense of community on the estate and in the surrounding areas continues to be a priority for Bemerton and the council. With additional funding we host Team Cally delivering support for residents ensuring the local services are reaching the people in most need, a Hub coordinator to support all the groups using the local community spaces and a Community Organiser talking to the community about their aspirations. The Cally Festival producer was based in our office and Bemerton lends its organisational and financial expertise to the festival to ensure its growing success year on year. To accommodate all of this community activity and future expansion there have been some changes in the Estate Office which has become a much better environment for people to work in.
The TMO is in great shape going forward and ready to take on more services, improve service standards and continue to serve the residents. The staff and I enjoy working here at Bemerton and hope the next ten years will be as exciting and rewarding as the last.